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PLACING YOUR ORDER

Please head over to our shop to place you order. 

If you have any issues or need help, please contact us at sales@chathamislandfood.com or call 03 3050 572

DELIVERY

Our dispatch team are based in Christchurch and handle all our deliveries. If any issues arise or you need assistance with your delivery, you can contact them at Oceans North Seafoods on 03 348 1588

All boxes are delivered in insulated poly boxes with ice packs inside. You will receive an email with a tracking code, so please keep a close eye on this to ensure you are home to put your seafood straight into the freezer - we accept no responsibility for thawed/damaged product if no one is home to receive the order.

All parcels will be left by the courier unless it is requested in the 'Order Notes' section at the checkout that a signature is required. Please note that Oceans North Seafood or Chatham Island Food Co will not be held liable for missing or damaged product, please track your parcel closely to ensure you are home to meet the courier and avoid any issues. If you dont think you will be home, please leave detailed notes in the 'Order Notes' section at the checkout where you would like the courier package place (shade on the front porch/rear porch/side of the building)

Standard Delivery is available Monday - Friday. 

RD Delivery is available Wednesday - Friday.

 

RURAL DELIVERY

Chatham Island Food Co are pleased to offer Rural Deliveries NZ Wide. This can sometime add an extra day onto delivery time, so to ensure your seafood arrives in pristine condition, we pack all our RD boxes with extra gel ice and biodegradable wool-cool insulation. To cover this cost along with extra courier fees we charge an extra $7 per box for RD Deliveries. 

RD Deliveries are only dispatched on Tuesday & Wednesday to ensure they arrive at their destination prior to the weekend. 

 

Standard Shipping Rates:

Please note we charge a fee for packaging & delivery based on the weight of your order. 

Nation Wide (0-6kg) = $10

Nation Wide (6-12kg) = $20

Nation Wide (12-18kg) = $30

Rural Delivery Shipping Rates: 

RD Delivery (0-4kg) = $17

RD Delivery (4-8kg) = $34

RD Delivery (8-12kg) = $51